Refund Policy — Nano Banana Pro Studio

Effective Date: January 1, 2025
Last Updated: November 26, 2025

Quick Reference

Refunds are generally not available if any credits/resources were used in the current cycle.
Unused-cycle refunds are considered; rare edge cases handled case by case.
Refund and cancellation requests are processed by email only within 24–48 hours.
Approved refunds go back to the original payment method (typically 5–10 business days after approval).

1. Overview

Our plans include prepaid credits, so payments are generally non-refundable. We consider refunds only when no credits or resources have been used in the current billing cycle, or in exceptional situations reviewed individually.

2. Eligibility

Unused credits only: Refunds are available if none of your credits or generation time have been used in the current billing period.
Case-by-case exceptions: Rare, extreme situations (e.g., duplicate billing or account compromise) may be reviewed individually.
Used credits: If any credits or usage have been consumed in the billing period, the purchase is non-refundable.

3. How to Request a Refund

Email contact@nano-banana-pro.studio with subject "Refund Request".
Include your account email, plan name, order ID, and a short explanation.
We typically acknowledge within 24–48 hours and confirm approval or denial after review.

4. Processing

Approved refunds are returned to the original payment method.
Processing usually takes 5–10 business days after approval (bank/card dependent).
If a refund is not approved, we will explain why and share any alternative options.

5. Cancellations (Email-Only)

To cancel, email contact@nano-banana-pro.studio with subject "Cancellation Request".
We process cancellations within 24–48 hours. Access continues through the end of the current billing period.

6. Contact

Questions about this Refund Policy? Email contact@nano-banana-pro.studio.

Thank you for choosing Nano Banana Pro Studio. We appreciate the chance to make things right whenever possible.